Automatic mail after order - how can I set this up?

[MAXambient]

I am using Phoca Cart with Guest customers only and use an external software to write invoices. What I want to set up is that a customer get´s an automated email after the order process is done where he is informed that we will send him more infos asap.

How can I do this?

Thanks a lot in advance
Markus

[TomasZmuda]

Hi Marcus,

you need to set e-mail template in order statuses, and after you change status (or when the order has been created), an e-mail will be sent automaticaly.
Here you can find more info: https://www.phoca.cz/documents/116-phoc ... or-vendors

Tomas

[MAXambient]

Oh, thanks, found that page already but thought it for status changes only. I´ll revisit it and see how make it work with the first order :-)

[MAXambient]

Sorry to come back to this issue but it´s is not working. No mails are sent.
I have setup a new Template called Bestellung (Order) but no mail is sent, not to the customer or the shop owner.
I´ve tried to change the status of an Order and filled in the field in the pre defined templates e.g. when status changes to Vollendet (Order fullfilled). But still no mail in my customer inbox.

I have read the instruction, but how can I let the shop send an email on order to customer an owner? Recently the owner has to go in the backend and see if orders came in, the customers is not informed.

[MAXambient]

Maybe one thing to mention: Ordering process is done by guest users as we don´t offer User Registration

And we use php mail. Testmail is well recieved.

[Jan]

Hi, guest checkout is not different to standard checkout regarding sending emails.

Try to enable logging in Phoca Cart Options, and when making and order, see if there is no error in the log. See even your phpErrorLog on your server, if there is no error.

Which message do you get after chaning the status?



Testing now guest users, see no problem there

Jan

[MAXambient]

Now with a delay, 2 messages came in: Status change from Bestätigt and Versendet.
Will re-test now, as I have marked both in the backend.
Not sure if I have a missunderstanding:
If someone orders a product in the shop, is there a way that the customer get´s a confirmation mail (e.g. thanks for your order blablabla) and the shop owner too (e.g. some ordered this and that), without going into the backend of the Shop?

[Jan]

Hi, yes, this is possible. Emails can be set in Order statuses.

So lets say that if user orders some products, the status will be set as "pending" and you can set then when "pending", email to customer and/or other users will be sent. Just see the order status options:

Email to customer:


Email to selected emails:




Jan