Hotjar revealing problem with checkout

[landed]

More than one person is getting all the way through the checkout process then they miss the final payment step. Maybe paying for stripe will help which I will look into if the rest of my issues can get resolved.

Can I get some guidance to the final messaging for the 'SAVE' button on the paypal checkout please. I am familiar with language overides.

But a question on the stripe as I wish the user to be able to put in card details in my page not jump to another page like paypal.

I am happy to share the hotjar videos for your purposes of improvement if you are interested. It's not a modern checkout flow and needs de cluttering.

[Jan]

Hi,

1) which save button do you exactly mean? Can you paste a screenshot?

2)

But a question on the stripe as I wish the user to be able to put in card details in my page not jump to another page like paypal.

The card details are shared between the user and the payment service, it's a win for you because you don't have to worry about the thousands of regulations that come with storing user card information. But when you really want to have such feature, just try to contact the developer of Stripe payment method to make a feature request there.

3) Yes, of course, we appreciate every feedback, so great to get your ideas about checkout flow.

Thank you, Jan

[landed]

Hi Jan thank you.

Here is the button which for me is redundant- but would be nice to be like 'Continue to payment' or 'Submit payment'


On a woocommerce platform I had a stripe payment gateway and the form is somehow hosted by stripe but shows so maybe an iframe. So I agree that I don't want the extra compliance and prefer the gateway to do this and earn their fee.
I had assumed that the stripe plugin for your cart does the same thing? Do you use it?
Or asked another way does the stripe plugin jump to a stripe page to complete the payment then redirect back. This looses a lot of sales this way and I also know PayPal looses me sales as people still think they need a paypal account and it's clunky. With their fees being so high it's quite amazing their process is so bad for the user experience.

How do I send you some of the hotjar links so you can see?

[Jan]

Hi, I don't use stripe, only PayPal, so this needs to be asked by the stripe developers.

The save button just says, you should save your pament method settings. This can be changed by language override in Joomla, the string is: COM_PHOCACART_SAVE ... But of course, this will change all the instances, so the ideal way for now is to make the template override of this file:
components/com_phocacart/views/checkout/tmpl/default_payment.php

and change the button to your needs.

There are services which have own checkout so when you click on buy button, then you are redirected to modal window and you can make the checkout directly in this service. But for now, this is implemented for Paddle only in Phoca Cart. So this is maybe much more a question of Stripe developers, if they have more useful info about such feature.

Jan

[landed]

Oh not great then..but thank you for the help.

[Jan]

BTW, in new version, there will be new language constants - for each part of checkout:

COM_PHOCACART_CHECKOUT_ADDRESS_SAVE="Save"
COM_PHOCACART_CHECKOUT_SHIPPING_SAVE="Save"
COM_PHOCACART_CHECKOUT_PAYMENT_SAVE="Save"

So it can be overriden by Joomla language override feature to e.g.:

COM_PHOCACART_CHECKOUT_SHIPPING_SAVE="Save" => "Set shipping method & continue"





Jan

[landed]

That's nice thank you. Can we get the icon in the current version too? EDIT- Sorry, I see I am getting the icon already.