Preview ok - but no download of file possible (3.0.3)

[prevart]

Hi all,

I use Phoca Download for a long time successfully - thanks to the team!

I realized recently that the preview button is working (I can acces the file and subsequently download the file from the preview) but not the download button.

After presssing the donload button I get the following message:

SQL=SELECT c.catid, c.filename, c.directlink, c.link_external, c.access, c.confirm_license, c.metakey, c.metadesc, cc.access as cataccess, cc.accessuserid as cataccessuserid, c.tokenhits FROM vroyw_phocadownload AS c, vroyw_phocadownload_categories AS cc WHERE c.id = 68 AND c.published = 1 AND c.approved = 1 AND c.catid = cc.id AND cc.access IN (1,1,5) AND ( c.publish_up = '0000-00-00 00:00:00' OR c.publish_up <= '2013-12-21 07:58:07' ) AND ( c.publish_down = '0000-00-00 00:00:00' OR c.publish_down >= '2013-12-21 07:58:07' ) ORDER BY c.ordering LIMIT 0, 1

Is there a possibility to fetch the problem or do I have to reinstall Phoca Download. Is there a possibilty to reinstall Phoca Download without loosing the categories and files ?

The problem occurs for all files we have for download on our site.

Thank you very much
Joachim

System configuration:
Joomla 3.2.1 (same issues in Joomla 3.2.0)
Phoca Download 3.0.3
Browser Firefox 25.0.1 and Safari 7.0.1 with same issues

[Jan]

Hi, is your debug mode enabled, from the sql I see no problem - try to enable debug mode (if not enabled) so you get some error message to exactly know what is the problem.

Maybe this can be related to this:
https://www.phoca.cz/documents/16-joomla ... extensions

but really don't know until there is some concrete error message

Jan