Phoca Forum

I've been running for about 7 months, and now I'm not longer getting the download for a file, I'm simply getting a hex dump instead.

The file type doesn't matter.

I've been using .pdf, .epub and .mobi files - with the appropriate mime types defined. For some reason they stopped running after nearly 1000 successful downloads over several months.

I updated to the latest version of the Download component and plugin with no change.

It's possible this broke with updates to Joomla. My site was hacked back in November and I did a lot of cleanup around that event as well as updating Joomla to the latest version.

Ideas?

Just another note on this.

If I put the files in my public_html directory and simply access them with an HTTP link, they download fine. They only dump as hex through Phoca Download...

Hi, then try to ask your webhosting provider, if there were added some limitations or similar new features which can e.g. prevent from rendering the needed http header

Jan

Jan wrote:Hi, then try to ask your webhosting provider, if there were added some limitations or similar new features which can e.g. prevent from rendering the needed http header

Jan

I run my own servers. I've not done anything in the way of a server update.

Keep in mind that the files are presented correctly if I put them in my public_html directory and access them directly. They are presented as HEX only when I access them with download links from Phoca Download...

Thanks,

-t

I removed the Phoca Download component and installed it new again, setting up a new category, new files, new menu item.

No difference...

-t

Virtuemart is also not downloading digital products correctly, so something is screwed up inside Joomla.

Ugh.

Hi, yes, when you see similar posts in this forum, you will see, that mostly this is not caused by Phoca Download, try to:

- test if on the server, there is no specific option, which somehow can limit the download of files on the server
- test if there is no specific extension which can somehow modify it
- test to enable/disable GZIP compression of output (Joomla! global configuration) - I don't expect, this can be the reason for the problems you have, but just test it
- test to enable/disable cache

You can try to change the header sent when some file is downloaded, try to open:
administrator\components\com_phocadownload\libraries\phocadownload\download\download.php

You can see in this file a lot of comments, because there are a lot of options to set for the header and it can behave differently on different servers.

One of more examples:
Some users could download only when this: was not commented (e.g. some other part rendered errors to the header and this then broke the download)

but for some this was a problem.

There are different conditions on different servers. So I would say, maybe some limit is differently set on server, maybe some extension set some limits, or something produces output of errors which break the header, ...

Jan

Thank you. I'll keep at it.

-Tim

Ok