Page 1 of 1

Reward Points on a cancelled payment

Posted: 12 Aug 2017, 15:03
by nzrunner
As part of the testing for my payment plugin, I have been testing many different transactions. One of the tests included Rewards Points. I am pleased to say, they show as a discount and are treated nicely by PhocaCart and my plugin.

However ...

If someone decides to use some Rewards Points when purchasing, and then CANCELS the Payment, these Rewards Points are lost. :shock:

I would expect that if the Payment is cancelled, the Reward Points would be returned to the users account, to be used on a subsequent purchase.

Re: Reward Points on a cancelled payment

Posted: 12 Aug 2017, 15:20
by Jan
Hi, did you set the reward points change for the status cancelled:

Image

Re: Reward Points on a cancelled payment

Posted: 06 Sep 2017, 16:35
by Jan
Hi, see the example part here:
https://www.phoca.cz/documents/116-phoc ... ard-points

For the canceled (cancelled) status, it can be set that the reward points will be set as not approved, so in fact they were subtracted, the subtraction will be canceled and points will be set back to user account.

Jan