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Screen of Death when downloading a file

Posted: 20 Feb 2018, 10:05
by wwebster
Dear Sir, Madam,

I hope you can help me fast with the following please. Out of nowhere I am no longer able to download any of my files on my website on www.imrfmro.org.

When clicking on one of the links, for example on this page: https://www.imrfmro.org/librarymropubli ... mrolibrary

It gives me the screen of Death (blank screen). It supposed to go to a new page where it displays the details of the file + download button.

When going to a category list page: https://www.imrfmro.org/mro-library-phi ... s-download# same thing happens.

What I have done already:
- Updated Phocadownload, but no luck so far.
- Then Uninstalled and reinstalled phocadownload and its plugins and modules.
- And Copied back in the database files in the database.
- Made up a fresh page, attached it to a menu and tested the link. Still the same symptoms.

Nothing so far seems to work.

I can't figure out what is going on and the de-bugging system doesn't give me much to work with either.

Could you please help?

I thank you in advance for your kind help.

Kindest regards,

Wendy

Re: Screen of Death when downloading a file

Posted: 20 Feb 2018, 14:13
by Benno
Hi,
Did you solve the problem yourself? I get no error 500 or blank screen .... :idea:
Image

Kind regards,
Benno

Re: Screen of Death when downloading a file

Posted: 20 Feb 2018, 16:57
by wwebster
Dear Benno,

Thanks for having a look, but I managed to solve the problem myself (by pure chance and a brainwave). Hence that you were able to download the file(s) no problem. Apparently OSE Membership and OSE Fileman were terribly in the way (2 third party extensions). So I uninstalled them, and now Phocadownload is working again! Hooray! Many thanks for having a look, your help and trying out a download.

Kindest regards,

Wendy

Re: Screen of Death when downloading a file

Posted: 20 Feb 2018, 17:09
by Benno
You're welcome!

Kind regards,
Benno