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Shipping and payment method options don't work
Posted: 20 Aug 2019, 19:39
by wendy
Hi, I've just seen that in shipping and payment setting there is a problem... in the first tab of both settings, general options, once I set the shipping method or the payment method, the text "Loading Shipping (or Payment) Method options, please wait" appears under the selection field, and nothing else it happens, so I have no way to set all the needed parameters: what can I do to fix the problem? I'm using Joomla 3.9.8 and Phoca Cart 3.3.1... thanks!
Dani
Re: Shipping and payment method options don't work
Posted: 22 Aug 2019, 16:48
by Jan
Hi, when the payment or shipping method includes specific parameters, they are loaded into the Payment Method Options tab:
Jan
Re: Shipping and payment method options don't work
Posted: 24 Aug 2019, 15:22
by wendy
Hi Jan, yes, i know that the specific parametres should be shown in the method options tab, but this is the point... nothing is shown there! I mean, when i select a shipping or payment method in the general options tab (e.g. Paypal standard), under this field a little spinning circle and the text
“Loading Payment Method options, please wait" are shown, and if i go in the
Payment method option tab, only the text
Select a payment method to show its parameters is shown… it looks as if the selected payment method are not selected or recognized. I tried several times, changing settings, but nothing is changed and now I don't know what else to do...
Re: Shipping and payment method options don't work
Posted: 25 Aug 2019, 21:12
by Jan
Hi, is the plugin (e.g. the Phoca Cart PayPal plugin) installed and enabled on your website?
Jan
Re: Shipping and payment method options don't work
Posted: 26 Aug 2019, 13:13
by wendy
Hi Jan, of course, the shipping standard plugin and the paypal standard one are both installed and enabled; honestly I don''t know what to think more about...
Re: Shipping and payment method options don't work
Posted: 26 Aug 2019, 13:28
by Jan
The parameters are loaded per AJAX, are you able to debug AJAX?
- Open your Phoca Cart administration in Google Chrome
- Enable DevTools (Press F12)
- Go to Payment methods and edit some payment method
- Select some plugin and see the DevTools if there is no error, see image:
Click on Network - XHR and then on the link, maybe instead of status: 1 (success) you will see some error displayed there
Everytime you select some payment method the ajax will be reloaded, so you can see and check all the loaded methods if the success was returned.
Jan