Phoca Forum

Hello,

I have a problem with Phoca Cart.
I use Joomla 3.9.18 and Phoca cart 3.5.2.

After a payment via Paypal, the order status remains pending.
So, the user sees the download link but it is empty, showing "There are no files to download".

I have read these
https://www.phoca.cz/documents/116-phoc ... l-standard
and the last paragraph "Changing Of Order Status"
but I cannot mak it work properly.

The settings are:
Product:
Download Options - Download file - it is selected

Payment:
Paypal Standard - Payment Method Options - Completed Status - Completed

Order Statuses:
Completed - Download - Yes
Pending - Download - No

I want the user be able to download the files only after the Paypal Payment.
(If I change Pending - Download - Yes, he will be able to download files even if he hasn;t completed the payment.)


Any ideas?

Hi, yes, the download can be displayed when status changes so there seems to be a problem with status changing than with download itself.

Please, enable logging and try to test PayPal (e.g. the sandbox method) with or without certificate and checkt eh logs - there should be information that the payment was done on your server and then PayPal should send a message to your server. So when there is a PayPal payment, then at least there must be two items in log.

Jan

I'm afraid I cannot view the logs.

Can I check any other setting to make it work?

Hi, what do you mean wiht "I'm afraid I cannot view the logs."?

You have no access to logs?

Jan

I enabled debugging at jooomla and there is some info at the bottom of each page. At which stage of the order and at which section exactly I have to search for these log lines from Paypal?

Hi,

I enabled debugging at jooomla

I think Jan meant the Phoca Cart Logging that can be activated in the Options. See image:

The Logs you find here:
Backend --> Components --> Phoca Cart --> System Log

Kind regards,
Benno

Many thanks, Benno!

I found the logs, now.

I get 3 lines:

2020-05-30 08:43:54 Notice Payment - PayPal Standard - ERROR ---.---.---.--- https://www.---/index.php?option=com_phocacart&view=response&task=response.paymentnotify&type=paypal_standard&pid=1&tmpl=component
cURL error: [60] SSL certificate problem: unable to get local issuer certificate, User: Anonymous
2
2020-05-30 08:43:54 Notice Payment - PayPal Standard - ERROR (Listener Error) ---.---.---.--- https://---/index.php?option=com_phocacart&view=response&task=response.paymentnotify&type=paypal_standard&pid=1&tmpl=component
cURL error: [60] SSL certificate problem: unable to get local issuer certificate, User: Anonymous
3
2020-05-30 08:43:19 Notice Payment - PayPal Standard - SENDING FORM TO PAYPAL order2 ---.---.---.--- https://www.---/my-cart/payment
cURL error: [60] SSL certificate problem: unable to get local issuer certificate, User: Anonymous


This seems to be related with SSL.

However, the payment is done, but the order status does not change and I have no download links.

Any ideas, please?

I reinstalled my SSL certificate, but no success. The error appears again.

Hi, yes, unfortunately PayPal has issues with the certificates, what happens when you disable the certificate? Do you get the same problem?

I wish to keep my SSL.

I saw this post
viewtopic.php?t=61062

and finally resolved this issue.

In the Paypal Payment Method Options, I set the verification of Verify SSL Certificate to "No".

Now the order status turns automatically to "Completed".

Thank you, all!