Notifications are not being sent to customers or adminstrators

[escafandra]

Hello,

I think I have the correct configuration for automatic sending of notificaiton of confirmed sales but no notification is being sent to customers or administrators. Could you please help me out? I am receiving correct notifications from Joomla regarding new registered users, but nothing regarding Phoca Cart. Thank you.

https://imgur.com/a/TuPcouH

[Jan]

Hi, do you get the problem in frontend also in backend (when changing order status)? When testing in backend, is sending selected?



Jan

[escafandra]

Sorry Jan, where exactly is that screenshot from? I can´t find it in Purchase status.

[Jan]

Hi, administration - orders:



Jan

[escafandra]

Thanks Jan,

I did select Notify client and notify others as you suggested and I did receive as a client notification. I did not receive as others any notification.

Also, the notification received was very impersonal. Is there any way to design an HTML notification, or at lease to give these notifications a bit more personality?

This is the content of the email received:

Número de Orden: 20200000000027 - Order status changed to: Pending
Powered by Phoca Cart

Thank you,

[Benno]

Hi,
go to: backend --> Components --> Phoca Cart --> Order Statuses
Klick on the status you want to edit e.g. 'Completed'
Scroll down --> You will find the forms: Email Text (Customer) & Email (Others)


Kind regards,
Benno

[escafandra]

Thank you Benno, that worked!

[Benno]

You're welcome!

Kind regards,
Benno