Phoca Forum

Hi,
Online payment can fails in several cases. So, the order status remain as pending. Returning to the list of orders in the user area we do not have the possibility to try again to make the payment - we do not have a link that takes us back to the payment or maybe change the payment method. Effectively we have an abandoned order. How we can invite buyers to go to the payment again?

And the second question:
on the admin side > Orders > column Info : how to display the payment method instead of Online Shop / POS?
Thanks.

Hi, mostly a link is not possible to use as the payment gateway gets all form data including a lot of data there. So if the payment fails, the order is done and admin can see it. So admin/vendor can ask the buyer where the problem is and if buyer still wants to finish the order than offer him/her some alternative way to pay

Payment or shipping detail information is displayed when the filter select box filters some payment or shipping method:



Jan