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Order status not switching to Confirmed.
Posted: 11 Sep 2023, 21:05
by djlwebsolutions
I have an issue with Paypal intergration using the Phoca Paypal plugin
When a users uses their Paypal account to pay the order status is not changing to Pending to Confirmed. I have checked in the payment settings under "Payment Method Options" it is set to switch "Completed status" to "confirmed" but this is clearly not happening.
Thanks
Re: Order status not switching to Confirmed.
Posted: 12 Sep 2023, 00:39
by Jan
Hi, see similar posts. Try to enabled logging and see if there was an answer from PayPal to your server which then can change the status.
Jan
Re: Order status not switching to Confirmed.
Posted: 12 Sep 2023, 13:09
by djlwebsolutions
Payment - PayPal Standard - ERROR
Order Id: 49
Txn Id: 5TF85443XT034370U
Message: Total amount does not match
Total amount in eshop: 1
Total amount on PayPal: 2.95
For some reason Paypal is adding £1.95 shipping on the item which is not configured in the shop. So the total should be £1 not £2.95 (shipping is FREE in the shop)
Any idea where it is getting this £1.95 from? This is not something I have confugured to my knowlege
Thanks
Re: Order status not switching to Confirmed.
Posted: 12 Sep 2023, 14:42
by djlwebsolutions
Hmm interestingly it only adds the £1.95 postage to low value items. So higher value items doesn't add the £1.95 and the order successfully switches to Confirmed
Re: Order status not switching to Confirmed.
Posted: 13 Sep 2023, 13:04
by Jan
Hi, in logs you can see the form which is sent to PayPal, there you can check the amounts.
Jan