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Multiple confirmation emails

Posted: 15 Sep 2023, 12:17
by djlwebsolutions
Hi everyone

My shop has is sending out multiple email confirmations when an order is placed to both seller and customer. I got 6 emails from the same order so far, saying that I had a new order. And they are still coming in!

Any idea why this might happen? Phoca Cart is set to change the status to completed once a payment is made through Paypal, which has been fine until now.

All the logs say is:

Order status changed to: 6(Completed), User: Anonymous

This log entery happens each time that I get a confirmation email so something is constantly changing the status!?

Any ideas?

Thanks

Re: Multiple confirmation emails

Posted: 16 Sep 2023, 00:32
by Jan
Hi, in which log entry do you see it? Which types are the entries in log - are these entries from PayPal server?

Jan