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No payment information after sending the order.

Posted: 06 Oct 2023, 08:25
by AlainR
Hi.
We only notice today that after sending the order, there is only the page title and the link to your site. The texts defined in the payment method and in the status are not displayed. The problem arises with the payment method "cash_on_delivery" (there are no other payment methods at the moment, Stripe no longer works, it must update the plugin).

Is it due to the last update? Is it possible to revert to a previous version? Is it safe to do so?
I have enabled debug mode but I don’t see anything that helps me find the source of the problem.

Thank you very much for your help.
Best regards.

Re: No payment information after sending the order.

Posted: 06 Oct 2023, 13:49
by Nidzo
I reverted back to previous version several times and had no problems. Create backup just in case.

Re: No payment information after sending the order.

Posted: 06 Oct 2023, 15:41
by AlainR
Thank you. Where do you find previous version ? Do you have a link please ?
On https://www.phoca.cz/download/99-phoca- ... -component page, I only find latest version.

Re: No payment information after sending the order.

Posted: 06 Oct 2023, 16:11
by Benno

Re: No payment information after sending the order.

Posted: 06 Oct 2023, 18:23
by AlainR
Thank you very much !
v3.5.6 is OK. The following versions do not display any information other than the page title and the link to Phoca

Re: No payment information after sending the order.

Posted: 06 Oct 2023, 19:20
by Benno
Ok.

Kind regards,
Benno

Re: No payment information after sending the order.

Posted: 10 Oct 2023, 16:38
by landed
Hi
Re-reading I noticed you say Stripe plugin is not working? Has this been followed up? Non working plugins should be removed as they cause issues.

Re: No payment information after sending the order.

Posted: 10 Oct 2023, 20:07
by Jan
Hi, I don't have any information that Stripe does not work. Both:

Stripe: https://norrnext.com/ecommerce/stripe-for-phoca-cart
Stripe checkout: https://norrnext.com/ecommerce/stripe-for-phoca-cart

are actively maintained.

Jan

Re: No payment information after sending the order.

Posted: 11 Oct 2023, 10:03
by landed
Thank you for confirming stripe has no issues and is maintained.
Because Stripe is using an API, if a payment is made does this set the order to complete when payment happens successfully. As this is NOT working with PayPal. Should it be working with PAYPAL.

I appreciate this maybe needs a new thread and I did post this elsewhere- appreciate you are all very busy.