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Failed order and log response

Posted: 30 Oct 2023, 10:38
by landed
Looks like I have some issue with decimal place. This is the log file. In the backend I had around 4 order status incomplete from 1 customer. :x

No matter what I do I can't seem to get this shop working smoothly. As a shop manager I can't spend all day manually emailing customers part of the point of computers is automation.

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Re: Failed order and log response

Posted: 31 Oct 2023, 18:11
by Jan
Hi, do you use two decimal rounding in your system? See Phoca Cart options for rounding.

Jan

Re: Failed order and log response

Posted: 01 Nov 2023, 11:04
by landed
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I suppose currency conversion created the problem. I would expect a default currency conversion to round into 2 decimal places to represent cents in the case of USD after a currency conversion. So this should happen before sending the value anywhere. Paypal should get the same amount.

Re: Failed order and log response

Posted: 07 Nov 2023, 01:29
by Jan
Can you paste the whole form here (which you can find in the log), if there is rounding, it rounds all amounts, even the total amount for PayPal.