Problems with installation

titsey-webmaster · Post by **titsey-webmaster** » 25 Jul 2017, 20:08

I am having terrible problems with the insatallation of Phoca Download.

I'm running the latest version of Joomla (3.7.4) and I have installed the latest version of Phoca Download (3.1.2). Everthing seems to be OK but I cannot get my PDF files to preview. When I click on the Preview button, I get the dreaded 'URL not found' and '404 error messages' in plain text. I instaled AceSEF and now I get the '404 - Article not found' error message with the red band.

I have scoured the forums for a solution. AceSEF has created an .htaccess file for me and suggested a couple of changes in the Global Configuration but I still cannot get a preview.

Any ideas?

David

Post by **Jan** » 27 Jul 2017, 17:35

Hi, what happens when you disable the SEF completely?

Jan

titsey-webmaster · Post by **titsey-webmaster** » 29 Jul 2017, 21:20

Wiith SEO set to NO, the preview links just display the home page but I think I have found a clue to the problem.

The preview URL is set to search in /phocadownloapap/ but if I change that to /phocadownload/, the document previews without a problem. the /phocadownload/ folder is where the documents are stored.

The question is therefore, should I change the default search preview folder to /phocadownload/ and, if so, how??

Regards,
David

Post by **Benno** » 30 Jul 2017, 12:59

Hello David,
I do not know if you remember, but we had a mail discussion on this topic in October 2016:

Hi David,
go to: backend --> Components --> Phoca Download --> Options --> Uploads --> Play or Preview Copy=Yes(Frontend & Backend) or if you upload files only from Backend =Yes(Backend)
If yes (Frontend), file which is uploaded by user in fronted will be copied to phocadownloadpap folder so it can be played or previewed. If yes (Backend), then file which is added in File Add feature or in Multiple Add feature in Administration will be copied to phocadownloadpap folder too.
Sorry my fault. I do not use this function, so I did not know it.
This makes it possible to upload the file only once and automatically it is also copied to the /phocadownloadpap/ folder.
Once again, sorry for the confusion that I've made.

Kind regards,
Benno

Kind regards,
Benno

titsey-webmaster · Post by **titsey-webmaster** » 30 Jul 2017, 17:01

Hi Benno,

I did not remeber that thread or I would not have bothered you but yes, that works.

Many thanks for your patience,
David

Post by **Benno** » 30 Jul 2017, 17:20

You're welcome!

Kind regards,
Benno

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