No email received when an order is placed

[nzrunner]

• Joomla: 3.7.4
• PHP: 5.6.31
• MySQL: 5.6.35
• Phoca Cart: 3.0.0 RC9

I am evaluating Phoca Cart and really like what I see so far. However, I have a couple of issues, and hope you can assist. I will log each issue in a separate post for clarity.

When a customer places an order, no email is ever received.

When the customers signs up on the website, they receive an email. If I change the status of an order, they receive an email. This suggests the email settings for the website and Phoca Cart are both correct.

However, no email is ever received when a customer places an order.

Any suggestions on what I may have done wrong?

[Jan]

Hi,

the email is only sent when the status of order changes.

When user makes and order, then there is automatically added a status: "pending". Check if the order status "pending" has the following parameter:

Email (customer): Yes.

As default, the value is set to No.

Jan

[nzrunner]

Oh my goodness, how did I miss those settings.

Thank you, this issue is fixed :-)

[Jan]

Ok, yes, I hope I will finish the stable soon and then I will write the documenation. There are a lot of dependencies, which must be documented.

Jan