shipping conditions amount rule does not work

[Webguy]

I'm on beta66 and seem to have a similar issue to this.

Shipping options are not being shown correctly. Though if I change the ordering of regular/free shipping I see the other option. It looks like only the first option is ever shown?

Normal shipping - cost: 20
Amount rule: 0.0000 - 49.9999

Free - cost: 0
Amount rule: 50.0000 - 9999999.0000

[Jan]

Hi, testing now, with latest Beta, everything is OK, check if all of your methods are published, etc.

Jan

[Webguy]

Hi Jan,

I've updated to beta71 but am keeping the same problem.

I've tried adding an extra shipping option without conditions. If I put that one first in order I do see that the conditions are working. But when I remove that one and only keep the conditional ones only one shows.

<50,- we see there is a fee of 20,-
https://gcdnb.pbrd.co/images/QhJZ3z4UDmtY.png?o=1

>50,- we should see the free shipping but it stays blank
https://gcdnb.pbrd.co/images/60uCsEPH1A3M.png?o=1

While they are configured with the Amount Rule and I can see this working if I set up an extra shipping without any rules.

[Jan]

Are you really, sure there is no amount rule for the free shipping active and right? Try to add the amount - from 50 to 100

See even the parameters for shipping rules in Phoca Cart options, to by sure, it is not influenced e.g. by tax, etc:



Jan

[Webguy]

Hi Jan,

Calculation settings are as you posted.

The two shipping options i've made are;
Free

• Fixed amount, cost 0

• Amount rule active: yes - 50.0000 - 999999.0000

Regular shipping

• Fixed amount, cost: 20

• Amount rule active: yes - 0.0000 - 49.9999

You can test the behaviour on https://fleev.nl/webshop/badkamer if you add an item like the Monaco prullenbak, you can add/remove products in the cart, try switching between 2/3 of this product to jump over the threshold of 50,-

Currently Free shipping (Gratis) is the first shipping option in the backend (based on order of shipping methods) and is shown when it should and hidden when the amount is too low for free shipping. But the regular shipping (Reguliere verzending) is not being shown at all. While when I change the order in the backend, not any of the settings, only drag this one as the top shipping it will be the other way around.

[Jan]

Hi, unfortuantely, this cannot be tested on your site, as the costs require login. Testing on my test server:

Total (subtotal) is below 50:

Total (subtotal) is above 50:


Are you 100%, there is no other rule applied? The shipping rule has right customer group (default), it is public (access) and it is published?

Jan

[Webguy]

Hi Jan,

Yes i'm sure both shipping options only have the amount rule. I'm currently checking the issue with a colleague and will get back if we find something.

Cheers

[Jan]

OK