problem with route phoca maps

[bogomez]

does not paint the route, and select the option in the component but still I do not paint the route, by entering an address and route pidirle to generate the answer is ZERO_RESULTS, although the address entered correctly
someone please tells me that may be, the marks look good are the places in Colombia, but did not draw the route by entering an address and want to paint the route to one of the brands
Why brands should I upload a kml?
Thank you for the help they can give me

[Jan]

Hi, then I think this is a question on Google Maps API, if the system cannot find the address

I don't understand this:

Why brands should I upload a kml?

Jan