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I´m not receiving e-mail from Phoca Cart

Posted: 28 Aug 2017, 15:46
by gplaser
Jan,

I´m testing my store and I´m not receiving the orders in my e-mail. What should I do?

Best Regards,

Daniel

Re: I´m not receiving e-mail from Phoca Cart

Posted: 31 Aug 2017, 04:00
by gplaser
Anyone could help me?

Re: I´m not receiving e-mail from Phoca Cart

Posted: 31 Aug 2017, 16:53
by christine
Hi gplaser,

try with OPTIONS > General Options: https://www.phoca.cz/documents/116-phoc ... 80-options

Kind regards, Christine

Re: I´m not receiving e-mail from Phoca Cart

Posted: 01 Sep 2017, 14:09
by Jan
Hi, there can different missing settings.

1) first try to see if your Joomla! sends the emails
2) second try to see if the order status has assigned the email function - if email should be sent when this order status changes - if there is set to whom the emails should be sent.

Jan