Phoca Forum

Hello,

I think I have the correct configuration for automatic sending of notificaiton of confirmed sales but no notification is being sent to customers or administrators. Could you please help me out? I am receiving correct notifications from Joomla regarding new registered users, but nothing regarding Phoca Cart. Thank you.

https://imgur.com/a/TuPcouH

Hi, do you get the problem in frontend also in backend (when changing order status)? When testing in backend, is sending selected?



Jan

Sorry Jan, where exactly is that screenshot from? I can´t find it in Purchase status.

Hi, administration - orders:



Jan

Thanks Jan,

I did select Notify client and notify others as you suggested and I did receive as a client notification. I did not receive as others any notification.

Also, the notification received was very impersonal. Is there any way to design an HTML notification, or at lease to give these notifications a bit more personality?

This is the content of the email received:

Número de Orden: 20200000000027 - Order status changed to: Pending
Powered by Phoca Cart

Thank you,

Hi,
go to: backend --> Components --> Phoca Cart --> Order Statuses
Klick on the status you want to edit e.g. 'Completed'
Scroll down --> You will find the forms: Email Text (Customer) & Email (Others)


Kind regards,
Benno

Thank you Benno, that worked!

You're welcome!

Kind regards,
Benno